Negotiation and Conflict Management
Learn and perfect your negotiation and conflict management skills via realistic simulations, integrated coaching, and AI-powered feedback.
Launching in October 2023, a new series of virtual reality simulations, created in collaboration with Bodyswaps – an innovator in educational virtual reality - provides immersive solutions designed for students in Business and related fields who need to master the art of negotiation and conflict management. This series is perfect for students studying Business & Management and fields such as Labor & Industrial Relations, Health Care, Education, Law, Communication, Political Science, and Public Administration. Negotiation skills are invaluable in both professional and everyday life; the experiences needed to build these skills are brought to life through role-playing scenarios and repeated practice.
The experience, prepared with the help of a subject expert and Sage author, Kevin Rockmann (Professor of Management, George Mason University), will fully immerse learners into three separate 20-25 minute modules that progress them in their understanding and execution of negotiations. Upon entering each module, learners meet VR coaches who initially ask them to reflect on their understanding before giving best-practice demonstrations of successful negotiations. Users then interact first-hand with avatars in a series of scenarios to help them better understand and practice their negotiating capability, receiving real-time feedback and a chance to playback their interactions from the other person’s viewpoint. The outcome for learners is both reflective and experiential learning, helping boost their confidence and skills through coaching and repeated practice.
Module 1: Laying the Groundwork for Negotiation
Reflect on your approach to conflict and negotiation
Make effective small talk
Build rapport and trust, and manage good impressions
Be an effective active listener
Module 2: Negotiation Skills: Approach and Mindset
Recognize the link between emotions and approaches in negotiating
Identify behaviors that indicate a ‘convincing’ or 'combative' approach
Investigate interests and ‘expanding the pie’ for a better outcome
Successfully negotiate a positive outcome by adopting an ‘understanding’ approach.
Module 3: Gaining Influence and Greater Value in Negotiations
Understand the sources of influence in negotiations
Use self-coaching to boost your confidence in gaining influence
Discover tangible and intangible interests
Adding issues and gaining more value in negotiations